Introduction

Muncho Pte Ltd ("we" or "our") is committed to protecting the privacy of all visitors to our websites, including www.muncho.app, www.muncho.sg, and www.muncho.in (together, the "Websites") and users of any of our software applications (“Products”). Please read the following privacy policy which explains how we collect, use, and protect your information.

By visiting and/or using our Websites or utilising our Products, you agree and, where required, consent to the collection, use, and transfer of your information as set out in this policy.

1. Information That We Collect From You

When you visit our Websites or place an order through the Websites, you may be asked to provide information about yourself, including your name, contact details, and payment information such as credit or debit card information. We may also collect information about your usage of the Websites and information about you from the messages you post to the Websites and the e-mails or letters you send to us. We will also collect information from you when you contact our support team using the email address support@muncho.app.

When you access Muncho information and/or services using mobile digital routes, such as mobile or tablet devices, including mobile applications, you should expect that our data collection and usage as set out in this privacy policy will apply in that context too. We may collect technical information from your mobile device or your use of our services through a mobile device, such as location data and certain characteristics of, and performance data about your device, carrier/operating system, including device and connection type, IP address, mobile payment methods, and interaction with other retail technology, such as use of NFC Tags, QR Codes, or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, we may collect and use this information automatically if you use our services through your mobile device(s) via any Muncho mobile application, through your mobile's browser, or otherwise.

2. Use of Your Information

We will use the information you provide to allow you access to the relevant parts of our websites and to fulfil the services you request. It will also enable us to bill you for our services and to contact you as needed. We may also use the information for analysis and development of our business, statistical purposes, and to prevent fraud. In the future, you may have the ability to set your preferences regarding the use of your data in this privacy policy.

We may contact you to seek your feedback on our services and to inform you of important changes or developments to our website or services. You agree that we may use your information to inform you of our other products and services that may be of interest to you, including those that are the subject of direct marketing. We may contact you by post, telephone, mobile messaging (e.g. SMS, MMS etc.), and email. If you have chosen to receive push notifications from us, we may send you notifications related to the services you requested and information about our services and offers. You can choose to stop receiving push notifications from us at any time by updating your preferences on your device or by contacting us through the contact details provided.

If you do not wish for us to use your data for marketing or you change your mind about being contacted in the future, please inform us by using the contact details below or amend your profile as necessary.

Please note that if you provide comments and feedback about our services, you consent to us using such comments and feedback on our website and in any marketing or advertising materials. We will only identify you by your first name and city of residence for this purpose.

3. Disclosure of Your Information

We will transfer and store the information you provide to us on our servers. We may share your information with third parties who help us process credit card payments and provide support services related to payments. Additionally, third parties may help us analyze the information we collect to administer, support, improve, and develop our business and services. We may also need to provide your information to any Partner Restaurants that you have placed your order with. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

You agree that we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may use the information you provide if we are under a legal obligation to disclose or share your information, to enforce our Website Terms and any other agreement, or to protect the rights of Muncho, Partner Restaurants or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention.

4. Security and Data Retention

We take reasonable measures to protect your personal information against unauthorised access, unlawful processing, accidental loss, destruction, and damage. We will retain your information for a reasonable period or as required by law.

If you choose a password to access specific parts of our Website, you are responsible for keeping it confidential and not sharing it with anyone.

Please be aware that while we will take reasonable steps to protect your information, the transmission of information over the internet is not entirely secure. Therefore, any transmission of data to the Website is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

5. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you ("Access Request") and to ask us to make any necessary changes to ensure that it is accurate and up to date.

6. Changes to Our Privacy Policy

We reserve the right to update this privacy policy from time to time. Any changes will be posted on the Muncho website and, if necessary, we will provide you with email notification.

7. Contact Us

If you have any comments, questions or requests regarding our use of your personal information, please contact our data protection officer at: support@muncho.app